"Apart from ‘have you built machines to plate what we make??there are a handful of questions
that virtually every potential customer asks us," explains Tony Evans. "And here they are
complete with answers!"
| Q: |
What experience does PAL have in the Surface
Finishing industry? |
| A: |
The Surface Finishing sector encompasses many different
sectors. The range of parts PAL machines have been used to produce
can be seen in the A-Z of what we plate. We have experience
in the aerospace, automotive, coin, electrical, electronic,
industrial fastener, medical, pharmaceutical and plumbing industries.
|
| Q: |
Who are PAL’s customers in the Surface Finishing
industry? |
| A: |
The list is too long to give them all (we list
them on page 13). They range from large multinationals like
Denso, Federal Mogul, Filtronic, Hero, Hilti, Honeywell, Molex,
Sakae-Riken and Siemens to customers who provide local service
such as Ballarat, Precision and Parker Electroplating.
|
| Q: |
How does PAL provide its ‘tried and tested?
customer service? |
| A: |
PAL is represented in all the major industrial
markets and the depth and spread of the organisation can be
seen on the back cover of this newsletter. We take great pride
in the reputation of our local teams for their knowledge and
fast, efficient service.
|
| Q: |
How does PAL ensure the quality of its product? |
| A: |
By utilising highly trained and motivated staff
working with the best materials in a world-class manufacturing
site. All this is backed up by the ISO9001:2000 accreditation
and internal and external audits.
|
| Q: |
How does PAL ensure value for money and lower
investment cost? |
| A: |
By only using the best available technology, design,
materials and equipment and assembling them in the cost effective
business environment of China.
|
| Q: |
What quality and safety specifications can PAL
manufacture to? |
| A: |
As a custom build equipment manufacturer with an
international client base, PAL is well versed in meeting customers
needs, whatever their geographical location. We take pride in
our ability to build to CE and UL specifications and meet the
requirements of codes such as COSHH, OSHA, NEMA and EPA.
|
| Q: |
Can PAL provide a "total package" of Surface
Finishing equipment and environmental protection equipment? |
| A: |
We certainly can in most areas of the world. We
have been delighted to obtain several orders for a "total package"
with our partners, Darco who have a similar reputation to PAL
for expertise and technology. This is becoming an increasingly
important factor as more customers require a "one stop shop"
to meet their needs.
|
| Q: |
We have a unique application. Can PAL build
a machine for it? |
| A: |
We’ll certainly take a look and we never step down
when facing a challenge. With our large and experienced design
team and the support of the New Technology and New Product Development
teams, we seldom find that we can’t find a way to meet the requirements
of challenging processes and products. Try us and see! |
